FAQ

Questions,
answered.

Everything teams ask before and after they add Spock to Slack. New here? Start with the PTO tracker for Slack overview.

Getting started

What is Spock?

Spock is a time-off tracker that lives inside Slack. Employees request time off, managers approve it, and everyone can see who's out, all without leaving Slack.

Admins set up leave types, allowances and holidays once in a web dashboard. After that, day-to-day work happens in Slack.

How do I install Spock?

Click Add Spock to Slack on our website and approve the permissions. Whoever installs Spock becomes its first Administrator and General Manager.

Our getting started guide walks through the first setup.

Do I have to add my team by hand?

No. Spock imports your members from Slack automatically and adds new people as they join the workspace.

Bots and guests aren't added automatically. An admin can add guests who need Spock.

Do employees need to log in anywhere else?

No. Employees request time off, check balances and see the team calendar in Slack. There's no separate app or password for them.

Admins and managers use a web dashboard for setup and reports: leave types, allowances, teams, locations and holidays.

Where do I find Spock in Slack?

Look for Spock in the Apps section of your Slack sidebar and open its Home tab. If it isn't there, click Add apps and search for Spock.

You can also use Spock's shortcuts (Request leave, Balances and Who's on leave) from Slack's shortcuts menu, or send Spock a message like "my balance".

Does Spock work on my phone?

Yes. Spock runs inside Slack, so it works in the Slack mobile and desktop apps and in the browser. There's nothing extra to install.

What roles are there?

  • Administrators manage workspace settings and who has which role.
  • General Managers manage leave types, holidays and policies for everyone.
  • Team Managers approve requests for their teams. You can also let them adjust allowances, holidays and working days for their team.
  • Spock Users request time off and see the team calendar.

How is Spock different from other Slack time-off apps?

Many tools connect to Slack but keep the real work in their own web app. With Spock, everything an employee does happens in Slack: the Home tab, requests, approvals, balances and the team calendar.

On top of that you get holiday calendars for 140+ countries, separate rules per office, and a free plan any team can use. Spock is rated 4.9/5 on Capterra.

Is Spock available in other languages?

Spock is in English for now. Dates and times follow each person's Slack timezone.

How do I get help?

Email support@spockoffice.com, use the chat in the admin dashboard, or browse the docs. Professional plans get priority support.

Requests and approvals

How do employees request time off?

Open Spock's Home tab in Slack and click Request Leave, or use the shortcut. Pick the leave type and dates, add a note if you like, and send.

Spock checks the rules for that leave type and sends the request to the right approver, or approves it straight away if the type doesn't need approval.

Can people take half days or hours?

Yes. Half days (morning or afternoon) work on every plan. On Professional you can also turn on hourly tracking per leave type, for requests of up to 8 hours.

How do approvals work?

On Professional, you choose which leave types need approval. Then, for each person, requests go to one of:

  • Their team managers, following your reporting lines
  • Named approvers you pick
  • Nobody: requests are approved automatically

Approvers get a Slack message with Approve and Reject buttons, and any one of them can decide. Optional reminders nudge slow approvers and can escalate to General Managers.

Can a manager log time off for someone else?

Yes. On Professional, General Managers and Team Managers can request time off on someone's behalf, handy when a sick day gets reported by text at 7am.

Can people name who covers for them?

Yes. On Professional, people can name a substitute when they request time off or later, and approvers can set one too. Everyone involved is notified, and the substitute shows up in the team calendar and the daily who's-out message.

Can I add a private note for my manager?

Yes. Notes to Approvers are only visible to you and the people who approve your request.

Can people book recurring days, like WFH every Friday?

Yes, with bulk requests on Professional. Pick the weekdays and Spock books them for up to 8 weeks ahead. Bulk requests work for leave types that don't need approval and don't use an allowance.

Can a request be cancelled or changed?

Pending requests can be cancelled from Spock in Slack, and notes can be edited. To change the dates, cancel the request and send a new one.

Policies and holidays

Which leave types can I set up?

Any you need: PTO, sick days, WFH, parental leave, office days and so on. The Free plan includes three leave types; Professional has no limit.

On Professional you can also give a type a discreet name, so colleagues see a neutral label instead of the real reason.

Does Spock handle allowances and accruals?

Yes, on Professional. Set a yearly allowance per leave type, let it accrue yearly, monthly or weekly, and add a monthly limit if your policy has one. Balances update the moment a request is approved.

Does Spock support carryover?

Yes, on Professional. For each leave type, choose no carryover, carry over everything that's left, or carry over up to a set number of days with an expiry date.

Can different offices have different rules?

Yes. Each location has its own timezone, holiday calendar and working days, and can override approval and allowance settings per leave type. The Free plan includes one location; Professional has no limit and adds teams and departments.

Which countries do the holiday calendars cover?

Spock includes public holiday calendars for 140+ countries. Give each office its own calendar, and time off is counted against working days that actually exist there.

You can add your own company days and events to a calendar too, and mark blackout days that block or warn about requests.

Calendars include: Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Curacao, Cyprus, Czechia, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Eswatini, Ethiopia, Finland, France, Gabon, Georgia, Germany, Greece, Guam, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Kazakhstan, Kenya, Korea, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Swaziland, Sweden, Switzerland, Taiwan, Thailand, Timor Leste, Tanzania, Tonga, Turkey, Tunisia, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Zambia, Zimbabwe.

Can I set custom working days?

Yes, on every plan. Set the working days for your company or for each location, and Spock counts time off against those days only.

Can I import past time-off data from Excel or CSV?

Not at the moment. Spock doesn't import historical leave records.

Notifications and reports

How does the team know who is out?

  • The Home tab shows who's out this week.
  • Each person can get a morning message at the hour they choose.
  • A daily report can post to a channel at a set hour, covering today and tomorrow.
  • On Professional, a channel notification goes out when time off is requested or approved.

Can Spock update my Slack status?

Yes, on Professional. Each person gives Spock permission once, and their Slack status changes automatically during approved time off.

Does Spock work with Google Calendar, Outlook or Apple Calendar?

Yes, on every plan. Subscribe to a calendar feed for the whole company or a single team, and time off appears in Google Calendar, Outlook or Apple Calendar. See how to connect your calendar.

Can Spock announce birthdays and work anniversaries?

Yes, on Professional. Spock posts birthdays and anniversaries in Slack so the dates that matter don't slip by.

What reports can I export?

Monthly and yearly time-off reports as CSV, on every plan. Open them in Excel, Google Sheets or Numbers.

Professional adds a read-only REST API and signed webhooks, if payroll wants the data pushed automatically.

Trial

How long is the free trial?

14 days of Professional, starting when you install Spock.

Is the trial limited in any way?

No. Every Professional feature is switched on during the trial.

Do I need a credit card to start the trial?

No. You only add payment details if you decide to upgrade.

What happens when the trial ends?

Your workspace moves to the Free plan automatically, and your team keeps using Spock. Upgrade at any time to switch the Professional features back on.

Pricing and billing

Is there a free plan?

Yes, for any team size, with no time limit. It includes unlimited members and requests, three leave types, one location, CSV reports and calendar feeds. Compare plans.

How is the Professional plan priced?

$19.90 a month covers your first 20 users. Each user after that is $1.00 a month, so a team of 35 pays $34.90.

Billed yearly, it's $290 a year for your first 20 users plus $10 a year for each additional user.

Who counts as a user?

Active members who use Spock. Bots and deactivated Slack accounts don't count, and guests only count if an admin adds them to Spock.

Do you offer nonprofit discounts?

Yes. Email support@spockoffice.com and tell us about your organization.

How can I pay?

By credit or debit card, through a secure checkout.

Where can I find my invoices?

We send invoices by email. Search your inbox for "Spock invoice".

Can I cancel at any time?

Yes, with no cancellation fees. Your workspace goes back to the Free plan and your team can keep using Spock.

Do you offer refunds?

No. Payments already made aren't refunded, but you can cancel whenever you like.

Security and privacy

Can Spock read our Slack messages?

No. Spock can't read messages in your channels. It reads your member list and profiles to import your team, posts its own messages and reports, and reads only the direct messages people send to Spock.

It asks for permission to change a person's Slack status only if that person turns on status updates.

Where is our data stored?

Spock is hosted on DigitalOcean (United States) and AWS (Luxembourg). Payments are handled by Stripe and Braintree, so card details never touch our servers. The full list of subprocessors is in our Data Processing Agreement.

Is Spock GDPR compliant?

Our Privacy Policy follows the GDPR, and a Data Processing Agreement is available to every customer. Transfers outside the EU are covered by the Data Privacy Framework or Standard Contractual Clauses.

What happens to our data if we stop using Spock?

Your data is deleted within 60 days after your account ends, and archived copies are removed within a further 60 days. Uninstalling Spock from Slack doesn't delete data by itself, so email support@spockoffice.com to ask for deletion.

Still have a question?

Email the Spock team and we'll get back to you. Step-by-step setup guides live in the docs.

Ready to try it? It's free for your whole team.

Add Spock to Slack