Support
How can we help?
Search 34 step-by-step guides, or skip straight to the people who build Spock.
Browse by topic
From the first install to invoices, each guide walks through one task.
Getting started3 guides
Install Spock, sign in and invite your team.
Requests and approvals6 guides
How people book time off and who approves it.
2 more guides
Balances and policies8 guides
Allowances, accruals, carryover and holidays.
4 more guides
Teams and people5 guides
Teams, locations and who can see what.
1 more guide
Notifications and integrations8 guides
Slack status, calendars, reports and the API.
4 more guides
Billing4 guides
Plans, invoices and payment details.
Quick fixes
The questions we answer most often, with the guide that settles each one.
A balance looks wrong
Balances are built from four settings: allowances, accruals, carryover and working days. Check those for the person first. That's where most mismatches come from.
Requests go to the wrong approver
Each person has one approver: their team manager, a named approver, or auto-approve. Check the person's team and approver settings.
Someone is missing from Spock
Spock syncs people from your Slack workspace. Bots and deactivated accounts are skipped, and guests only appear once an admin adds them.
I can't sign in to the dashboard
Sign in with the Slack account in the workspace where Spock is installed. The sign-in guide covers the usual snags.
Still stuck? Talk to us.
Your message goes straight to the team that builds Spock, and a person writes the reply.
Help us help you faster
- Your Slack workspace name
- What you did, what you expected, and what happened instead
- A screenshot, if something looks off
Questions about plans, billing or your data? The contact page routes them to the right person.
New to Spock? See how the PTO tracker for Slack works, or book a demo with the team.